FINANCE OPERATIONAL UPDATE

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***CDEC Finance Department Holiday Schedule Advisor***

Please be advised that the CDEC Finance Department will observe the

following holiday schedule:

No Finance Operations (Office Closed)

• February 17, 2026 – Tuesday, Lunar New Year

Regular operations will resume on Wednesday, February 18, 2026

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CDEC ANNOUNCEMENT - FEBRUARY 2026

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CDEC Advisory: Slow Response from E2M Server - Feb 12

#MISTG-E2M-49326282 - Ongoing Slow Response from E2M Server

Please be informed that, as of 04:00 PM, the BOC E2M system continues to

experience slow response times. The matter has already been

formally reported to BOC-MISTG.

In the meantime, we kindly ask that you continue to monitor your submissions

and notify us immediately of any issues. We will be glad to assist you.

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To our Valued Clients:

We would like to inform you of the latest directives issued by the Bureau of

Customs (BOC) and the Office of the Commissioner (OCOM) regarding

manifest submission processes.

Please take note of the following important updates:

1. Suspension of Advance Manifest Submission (“Stored” Status)

In compliance with OCOM Memo No. 74-2025, the submission of advance

manifests in “Stored” status is temporarily suspended.

Effective immediately:

* House BL/HAWB manifests must not be lodged ahead of the

Master BL/MAWB.

*All personnel and stakeholders are advised to submit manifests only after

the Master Bill has been lodged to avoid system rejection or penalties.

This measure aims to optimize the E2M system and ensure smooth and

efficient manifest processing. Your strict compliance is requested.

View OCOM Memo 2025-74 (PDF)

2. Temporary Suspension of Penalties for Late e-CCM Submission

The Bureau of Customs has also announced that penalties under Customs

Administrative Order (CAO) No. 15-2020, Section 8.8, for the late

submission of Electronic Consolidated Cargo Manifests (e-CCMs)

are temporarily suspended.

This suspension is due to system limitations within the E2M Mobile (E2M)

System thathave caused unavoidable delays in manifest submission.

Under these circumstances, such delays shall not give rise to penalties,

in accordance with Section 4.10 of the same Order.

View OCOM Memo 2025-61 (PDF)

We encourage all concerned parties to take note of these updates and adjust

operational processes accordingly.

Should you have any questions or require further clarification,

please feel free to contact our team.

Thank you for your continued cooperation.

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**Recommended Email Subject Lines**

Dear Valued Clients

For Faster Identification of your concern please use the f. subject line

formats

eTrade/GoFast Funding Follow up:

*Format: Product | Concern | Company/Username | 7-Connect Ref.

*Example: eTrade | Followup |CDECCNN | 9***************

Email to: finance@cdec.com.ph

CPRS

*Format: Service | Concern | Company Name/Name

*Example: CPRS | Status follow up | Company ABC

Email to: cs@cdec.com.ph

Manifest

*Format: Service | Concern | BL#123456789

*Example: Manifest | Stuck @ Sent | BL#123456789

Email to: cs@cdec.com.ph

Thank you for your patience and understanding,

CDEC Customer Service Team
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