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CDEC ADVISORY (JANUARY 9, 2021)

Dear Valued Clients,

Due to the daily high number of covid cases in Metro Manila,

Cargo Data Exchange Center has implemented a work from home set-up

for customer support team starting January 10 until January 16, 2022.

For Finance concerns, please send us an email at finance@cdec.com.ph

from 0800H to 1800H, Monday to Friday.

For any operational concerns, you may send us an email at

cs@cdec.com.ph or call us on our mobile number 09178086739 or

send us a chat thru our Enhanced Live Chat Service.

Look for the blue bar found at www.cdec.com.ph for quick assistance.

Our "LIVE CHAT" channel is always manned by a trained customer

support agent.

To ensure system security and data confidentiality,

clients who use "LIVE CHAT" may be asked to provide their authorized

CDEC user ID.

Thank you for your support and continued patronage!

Click here to be redirected to LIVE CHAT

Cargo Data Exchange Center request the public's continued

understanding as it adheres to the prescribed health and safety

measures under alert level 3.

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REMINDER: ALL VESSEL AND FLIGHT REGISTRY NUMBERS WILL START

WITH 0001 EFFECTIVE 01 JANUARY 2022

Please be reminded that all vessel and flight registry numbers will start

with "0001" in all customs port effective 01 January 2022. Format is

URN0001-22 wherein URN refers to the 3-digit character alphabetic

prefix issued by BOC as part of Shipping Line and Airline Client Profile

Registration System.

All notices of vessel and flight arrivals submitted to PID/Bay Service

and Aircraft Operations Division for 01 January 2022 arrivals must

already reflect the new customs registry numbers.
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****** URGENT ADVISORY on Updating of Client Deposits on

December 24 (Friday) ******

All prepaid clients are reminded that cut-off time for prepaid

account updating is 5:00 PM December 24. Requests for eTrade and

GoFAST deposit updates received after 5:00 PM and during December

25 - 26 weekend will be credited on December 27 Monday.
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INFORMATION SECURITY

2021 END-OF-YEAR INFORMATION SECURITY ADVISORY -

Urgent reminder to all clients to change your user account passwords:

This is strongly recommended in order to update client user credentials

due to employee resignations, re-deployments and designation of new

employees authorized to use CDEC eTrade Services.
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Updated: CDEC Data Privacy Notice and recent activities

on Data Privacy Compliance

Click here to be redirected to CDEC Data Privacy Statement

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CDEC Advisory on Prepaid Accounts:

For updates of prepaid deposit accounts, please email copies of Bank

Deposit Slips to email address finance@cdec.com.ph and copy

cs@cdec.com.ph

Kindly provide also your USERNAME and 7-Connect reference number,

also indicate where service to be updated (ETRADE, PEZA and Gofast)

Example

Username: CUSCDEC

7-Connect Ref # 9000010000000001 (16 digits)

Service: ETRADE

Note: Emails of deposit slips with complete information received by

finance@cdec.com.ph from 8:00AM to 6:00PM from Mondays to Fridays,

excluding holidays, will be credited to your account on the same day.

Those received after 6:00PM and during weekends and holidays will be

credited on the following business day.

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CDEC Advisory (05 June 2020) National Privacy Commission

VIRTUAL PRIVACY AWARENESS (PAW 2020): CDEC Data Protection

Officer (DPO) participated in the Virtual Privacy Awareness Week

2020 themed "enabling Trust in the New Normal: Reimagining Privacy

in the Time of Pandemic" held on 29 May 2020.

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Enhanced LIVE CHAT Service

Look for the blue bar found at www.cdec.com.ph for quick assistance.

Our "LIVE CHAT" channel is always manned by a trained customer

support agent. To ensure system security and data confidentiality,

clients who use "LIVE CHAT" may be asked to provide their authorized

CDEC user ID.

Thank you for your support and continued patronage!

Click here to be redirected to LIVE CHAT

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Thank you for your support and continued patronage!

www.cdec.com.ph

www.etrade.net.ph