Customs Exchange Rate
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**CDEC Advisory: Slow Response from e2m server - July 11**
#MISTG-E2M-70434509 E2M Slow Response
Please be informed that we are currently experiencing slow response
from the BOC e2m system that started around 10:00 am.
The matter has already been reported to BOC-MISTG,
and they are currently investigating the issue.
In the meantime, we kindly ask that you closely monitor your submissions.
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**Recommended Email Subject Lines**
Dear Valued Clients
For Faster Identification of your concern please use the f. subject line formats
eTrade/GoFast Funding Follow up:
*Format: Product | Concern | Company/Username | 7-Connect Ref.
*Example: eTrade | Followup |CDECCNN | 9***************
Email to: finance@cdec.com.ph
CPRS
*Format: Service | Concern | Company Name/Name
*Example: CPRS | Status follow up | Company ABC
Email to: cs@cdec.com.ph
Manifest
*Format: Service | Concern | BL#123456789
*Example: Manifest | Stuck @ Sent | BL#123456789
Email to: cs@cdec.com.ph
Thank you for your patience and understanding,
CDEC Customer Service Team
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ALL VESSEL AND FLIGHT REGISTRY NUMBERS WILL
START WITH 0001 EFFECTIVE 01 JANUARY 2025
Please be reminded that all vessel and flight registry numbers will start with
"0001" in all customs ports effective 01 January 2025. Format is
URN0001-25 wherein URN refers to the 3-digit character alphabetic prefix
issued by BOC as part of Shipping Line and Airline Client Profile Registration
System.
All notices of vessel and flight arrivals submitted to PID/Bay Service
and Aircraft Operations Division for 01 January 2025 arrivals must
already reflect the new customs registry numbers.
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