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***IMPORTANT NOTICE***
The Bureau of Customs (BOC) informs all stakeholders, particularly freight
forwarders and deconsolidators, that pursuant to the Memorandum issued by
Commissioner Ariel F. Nepomuceno, the imposition of penalties under Section
8.8 of Customs Administrative Order (CAO) No. 15-2020 for the late
submission of Electronic Consolidated Cargo Manifests (e-CCMs) is temporarily
suspended.
This suspension is due to current limitations of the Bureau’s Electronic-to-
Mobile (E2M) System, which have caused justifiable delays in the submission
of manifests. As such, these delays shall not give rise to penalties under
Section 4.10 of the said Order.
View OCOM Memo 2025-61 (PDF)
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**Recommended Email Subject Lines**
Dear Valued Clients
For Faster Identification of your concern please use the f. subject line
formats
eTrade/GoFast Funding Follow up:
*Format: Product | Concern | Company/Username | 7-Connect Ref.
*Example: eTrade | Followup |CDECCNN | 9***************
Email to: finance@cdec.com.ph
CPRS
*Format: Service | Concern | Company Name/Name
*Example: CPRS | Status follow up | Company ABC
Email to: cs@cdec.com.ph
Manifest
*Format: Service | Concern | BL#123456789
*Example: Manifest | Stuck @ Sent | BL#123456789
Email to: cs@cdec.com.ph
Thank you for your patience and understanding,
CDEC Customer Service Team
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To Our Valued Clients,
To further improve the response time of the Importables Search in
ptops.etrade.net.ph, the following enhancement will be
implemented:
Previous Process: The system searched for values across multiple data fields
(Description, Item Code, and AHTN Code), which often resulted in longer
search times.
New Enhancement: Users can now specify which particular data field
(Description, Item Code, or AHTN Code) they wish to search. By narrowing the
scope, results will be delivered faster and more efficiently.
This change will take effect on October 14, 2025 as part of our continuous
effort to provide better service and ensure a smoother experience for all CDEC
users.
Thank you for your understanding and continued support.
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