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News and Announcements
Contact Us
Manila: +63 2 3439 9750
Mobile: +63917 808 6739
||Cebu: +63 32 231 1723
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Finance Contact
+63 2 3439 2773
Prepaid Funding Details
CHAT WITH US
Click here to find the chat bar
EMAIL US
Customer Support
cs@cdec.com.ph cscebu@cdec.com.ph csdavao@cdec.com.ph
Sales and Marketing
mktg@cdec.com.ph
Accounting
finance@cdec.com.ph
Data Privacy Concerns
dataprotection@cdec.com.ph Attn: Data Protection Officer
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URGENT ADVISORY on Updating of Client Deposit (May 20, 2022)
All prepaid clients are reminded that cut-off time for prepaid account
updating is 5:00PM May 20. Request for eTrade and GoFast deposit
updates received after 5:00PM will be credited on May 23 (Monday).
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Customer Support Alert 22-05001
SUBJECT: B/L Reference is not Unique error message during Freight
Forwarder e-Manifest Submission - download as PDF file at
www.cdec.com.ph (Download Forms and Customer Support Alert).
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INFORMATION SECURITY
2022 MID-OF-YEAR INFORMATION SECURITY ADVISORY -
Urgent reminder to all clients to change your user account passwords: This is strongly recommended in order to update client user credentials
due to employee resignations, re-deployments and designation of new
employees authorized to use CDEC eTrade Services.
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Updated: CDEC Data Privacy Notice and recent activities
on Data Privacy Compliance
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CDEC Advisory on Prepaid Accounts:
For updates of prepaid deposit accounts, please email copies of Bank
Deposit Slips to email address finance@cdec.com.ph and copy
cs@cdec.com.ph
Kindly provide also your USERNAME and 7-Connect reference number,
also indicate where service to be updated (ETRADE, PEZA and Gofast)
Example
Username: CUSCDEC
7-Connect Ref # 9000010000000001 (16 digits)
Service: ETRADE
Note: Emails of deposit slips with complete information received by
finance@cdec.com.ph from 8:00AM to 6:00PM from Mondays to Fridays,
excluding holidays, will be credited to your account on the same day.
Those received after 6:00PM and during weekends and holidays will be
credited on the following business day.
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CDEC Advisory (05 June 2020) National Privacy Commission
VIRTUAL PRIVACY AWARENESS (PAW 2020): CDEC Data Protection
Officer (DPO) participated in the Virtual Privacy Awareness Week
2020 themed "enabling Trust in the New Normal: Reimagining Privacy
in the Time of Pandemic" held on 29 May 2020.
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Enhanced LIVE CHAT Service
Look for the blue bar found at www.cdec.com.ph for quick assistance.
Our "LIVE CHAT" channel is always manned by a trained customer
support agent. To ensure system security and data confidentiality,
clients who use "LIVE CHAT" may be asked to provide their authorized
CDEC user ID.
Thank you for your support and continued patronage!
Click here to be redirected to LIVE CHAT
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Thank you for your support and continued patronage!
www.cdec.com.ph
www.etrade.net.ph
 
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