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CDEC Advisory: Slow Response from E2M Server - Nov 05
#MISTG-E2M-99884437 – Ongoing Slow Response from E2M Server
Please be informed that, as of 3:00 PM, the BOC E2M system continues to
experience slow response times. The matter has already been
formally reported to BOC-MISTG, and we are actively monitoring the situation.
In the meantime, we kindly ask that you continue to monitor your submissions
and notify us immediately of any issues. We will be glad to assist you.
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***IMPORTANT NOTICE***
To our Valued Clients:
In compliance with OCOM Memo No. 74-2025, please be informed that the
submission of advance manifests in "Stored" status is temporarily suspended.
Effective immediately, House BL/HAWB manifests shall no longer be lodged
ahead of the Master BL/MAWB.
All concerned personnel are advised to submit
manifests only after the Master Bill has been lodged to avoid system rejection
or penalties.
This suspension has been implemented to optimize the E2M
system and ensure smooth and efficient processing of manifests.
For guidance and strict compliance.
View OCOM Memo 2025-74 (PDF)
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**PTOPS Advisory**
To Our Valued Clients,
To further improve the response time of the Importables Search in
ptops.etrade.net.ph, the following enhancement will be implemented:
Previous Process: The system searched for values across multiple data fields
(Description, Item Code, and AHTN Code), which often resulted in longer
search times.
New Enhancement: Users can now specify which particular data field
(Description, Item Code, or AHTN Code) they wish to search. By narrowing
the scope, results will be delivered faster and more efficiently.
This change will take effect on October 14, 2025 as part of our continuous
effort to provide better service and ensure a smoother experience for all
CDEC users.
Thank you for your understanding and continued support.
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**Recommended Email Subject Lines**
Dear Valued Clients
For Faster Identification of your concern please use the f. subject line
formats
eTrade/GoFast Funding Follow up:
*Format: Product | Concern | Company/Username | 7-Connect Ref.
*Example: eTrade | Followup |CDECCNN | 9***************
Email to: finance@cdec.com.ph
CPRS
*Format: Service | Concern | Company Name/Name
*Example: CPRS | Status follow up | Company ABC
Email to: cs@cdec.com.ph
Manifest
*Format: Service | Concern | BL#123456789
*Example: Manifest | Stuck @ Sent | BL#123456789
Email to: cs@cdec.com.ph
Thank you for your patience and understanding,
CDEC Customer Service Team
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