CDEC ANNOUNCEMENT - DECEMBER 2025

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***IMPORTANT NOTICE***

To our Valued Clients:

We would like to inform you of the latest directives issued by the Bureau of

Customs (BOC) and the Office of the Commissioner (OCOM) regarding

manifest submission processes.

Please take note of the following important updates:

1. Suspension of Advance Manifest Submission (“Stored” Status)

In compliance with OCOM Memo No. 74-2025, the submission of advance

manifests in “Stored” status is temporarily suspended.

Effective immediately:

* House BL/HAWB manifests must not be lodged ahead of the

Master BL/MAWB.

*All personnel and stakeholders are advised to submit manifests only after

the Master Bill has been lodged to avoid system rejection or penalties.

This measure aims to optimize the E2M system and ensure smooth and

efficient manifest processing. Your strict compliance is requested.

View OCOM Memo 2025-74 (PDF)

2. Temporary Suspension of Penalties for Late e-CCM Submission

The Bureau of Customs has also announced that penalties under Customs

Administrative Order (CAO) No. 15-2020, Section 8.8, for the late

submission of Electronic Consolidated Cargo Manifests (e-CCMs)

are temporarily suspended.

This suspension is due to system limitations within the E2M Mobile (E2M)

System thathave caused unavoidable delays in manifest submission.

Under these circumstances, such delays shall not give rise to penalties,

in accordance with Section 4.10 of the same Order.

View OCOM Memo 2025-61 (PDF)

We encourage all concerned parties to take note of these updates and adjust

operational processes accordingly.

Should you have any questions or require further clarification,

please feel free to contact our team.

Thank you for your continued cooperation.

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**PTOPS Advisory**

To Our Valued Clients,

To further improve the response time of the Importables Search in

ptops.etrade.net.ph, the following enhancement will be implemented:

Previous Process: The system searched for values across multiple data fields

(Description, Item Code, and AHTN Code), which often resulted in longer

search times.

New Enhancement: Users can now specify which particular data field

(Description, Item Code, or AHTN Code) they wish to search. By narrowing

the scope, results will be delivered faster and more efficiently.

This change will take effect on October 14, 2025 as part of our continuous

effort to provide better service and ensure a smoother experience for all

CDEC users.

Thank you for your understanding and continued support.
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**Recommended Email Subject Lines**

Dear Valued Clients

For Faster Identification of your concern please use the f. subject line

formats

eTrade/GoFast Funding Follow up:

*Format: Product | Concern | Company/Username | 7-Connect Ref.

*Example: eTrade | Followup |CDECCNN | 9***************

Email to: finance@cdec.com.ph

CPRS

*Format: Service | Concern | Company Name/Name

*Example: CPRS | Status follow up | Company ABC

Email to: cs@cdec.com.ph

Manifest

*Format: Service | Concern | BL#123456789

*Example: Manifest | Stuck @ Sent | BL#123456789

Email to: cs@cdec.com.ph

Thank you for your patience and understanding,

CDEC Customer Service Team
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