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CDEC Technical Advisory (Dec 6, 2022)

We would like to inform you that we will be conducting the final phase

of our network upgrade that will provide better connectivity and speed

in accessing our systems. To properly perform the upgrade, all of our

systems will not be accessible for a maximum of one (1) hour from

12:01 AM to 01:00 AM of December 08, 2022 (cross-over from

December 07).

We apologize for this interruption as this activity is very vital for our

network upgrade and for us to provide better service for you. We highly

suggest to lodge in advance your transactions and/or wait for further

notice once our network upgrade is completed.

Thank you for your cooperation and understanding.

CDEC Advisory on Prepaid Accounts (Dec 6, 2022)

For updating of prepaid deposits, kindly email copy of Validated Bank

Deposit Slips or proof of transaction to finance@cdec.com.ph and

cs@cdec.com.ph (cut-off time is 6:00 PM today December 6, 2022).

Please provide also the following supporting information.


7-Connect reference #: (16 digit)

Service: (ETRADE, PEZA and Gofast)

Note: Deposit slip/proof of payment with complete information received

from from 8:00AM to 6:00PM (Mondays to Friday) will be credited to

your account on the same day. Those received after 6:00PM, weekends

and holidays will be credited on the following business day.


Updated: CDEC Data Privacy Notice and recent activities

on Data Privacy Compliance

Click here to be redirected to

CDEC Data Privacy Statement


Enhanced LIVE CHAT Service

Look for the blue bar found at www.cdec.com.ph for quick assistance.

Our "LIVE CHAT" channel is always manned by a trained customer

support agent. To ensure system security and data confidentiality,

clients who use "LIVE CHAT" may be asked to provide their authorized

CDEC user ID.

Thank you for your support and continued patronage!

Click here to be redirected to LIVE CHAT


Thank you for your support and continued patronage!