URGENT ADVISORY on Updating of Client Deposit (May 20, 2022)

All prepaid clients are reminded that cut-off time for prepaid account

updating is 5:00PM May 20. Request for eTrade and GoFast deposit

updates received after 5:00PM will be credited on May 23 (Monday).
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Customer Support Alert 22-05001

SUBJECT: B/L Reference is not Unique error message during Freight

Forwarder e-Manifest Submission - download as PDF file at

www.cdec.com.ph (Download Forms and Customer Support Alert).

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INFORMATION SECURITY

2022 MID-OF-YEAR INFORMATION SECURITY ADVISORY -

Urgent reminder to all clients to change your user account passwords:

This is strongly recommended in order to update client user credentials

due to employee resignations, re-deployments and designation of new

employees authorized to use CDEC eTrade Services.
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Updated: CDEC Data Privacy Notice and recent activities

on Data Privacy Compliance

Click here to be redirected to

CDEC Data Privacy Statement

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CDEC Advisory on Prepaid Accounts:

For updates of prepaid deposit accounts, please email copies of Bank

Deposit Slips to email address finance@cdec.com.ph and copy

cs@cdec.com.ph

Kindly provide also your USERNAME and 7-Connect reference number,

also indicate where service to be updated (ETRADE, PEZA and Gofast)

Example

Username: CUSCDEC

7-Connect Ref # 9000010000000001 (16 digits)

Service: ETRADE

Note: Emails of deposit slips with complete information received by

finance@cdec.com.ph from 8:00AM to 6:00PM from Mondays to Fridays,

excluding holidays, will be credited to your account on the same day.

Those received after 6:00PM and during weekends and holidays will be

credited on the following business day.

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CDEC Advisory (05 June 2020) National Privacy Commission

VIRTUAL PRIVACY AWARENESS (PAW 2020): CDEC Data Protection

Officer (DPO) participated in the Virtual Privacy Awareness Week

2020 themed "enabling Trust in the New Normal: Reimagining Privacy

in the Time of Pandemic" held on 29 May 2020.

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Enhanced LIVE CHAT Service

Look for the blue bar found at www.cdec.com.ph for quick assistance.

Our "LIVE CHAT" channel is always manned by a trained customer

support agent. To ensure system security and data confidentiality,

clients who use "LIVE CHAT" may be asked to provide their authorized

CDEC user ID.

Thank you for your support and continued patronage!

Click here to be redirected to LIVE CHAT

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Thank you for your support and continued patronage!

www.cdec.com.ph

www.etrade.net.ph