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CDEC Advisory: Slow Response from E2M Server - Aug 29
#MISTG-E2M-38047177 – Ongoing Slow Response from E2M Server
Please be informed that, as of 3:19 PM, the BOC E2M system continues to
experience slow response times. We sincerely apologize for any inconvenience
this may be causing to your transactions. The matter has already been
formally reported to BOC-MISTG, and we are actively monitoring the situation.
In the meantime, we kindly ask that you continue to monitor your submissions
and notify us immediately of any issues. We will be glad to assist you.
**Recommended Email Subject Lines**
Dear Valued Clients
For Faster Identification of your concern please use the f. subject line
formats
eTrade/GoFast Funding Follow up:
*Format: Product | Concern | Company/Username | 7-Connect Ref.
*Example: eTrade | Followup |CDECCNN | 9***************
Email to: finance@cdec.com.ph
CPRS
*Format: Service | Concern | Company Name/Name
*Example: CPRS | Status follow up | Company ABC
Email to: cs@cdec.com.ph
Manifest
*Format: Service | Concern | BL#123456789
*Example: Manifest | Stuck @ Sent | BL#123456789
Email to: cs@cdec.com.ph
Thank you for your patience and understanding,
CDEC Customer Service Team
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Implementation of PEZA – The One Portal System (PTOPS)
for Import Permit (IP) Approvals
In line with PEZA’s commitment to ease of doing business and in partnership
with CDEC, we are pleased to announce the implementation of the PEZA The
One Portal System (PTOPS).
CDEC successfully piloted the system on June 25, 2025, becoming the first
VASP to do so.
Starting September 1, 2025, all Import Permit (IP) approvals for
PEZA-registered business enterprises (RBEs) will be processed exclusively
through PTOPS.
For inquiries and assistance, please contact us:
0917 815 1246 / 0917 819 1562
CS@cdec.com.ph
Thank you for your continued trust and partnership.
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