Customs Exchange Rate
News and Announcements
Contact Us
Manila: +63 2 3439 9750
Mobile: +63917 808 6739
||Cebu: +63 32 231 1723
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Finance Contact
+63 2 3439 2773
Prepaid Funding Details
CHAT WITH US
Click here to find the chat bar
EMAIL US
Customer Support
cs@cdec.com.ph cscebu@cdec.com.ph csdavao@cdec.com.ph
Sales and Marketing
mktg@cdec.com.ph
Accounting
finance@cdec.com.ph
Data Privacy Concerns
dataprotection@cdec.com.ph Attn: Data Protection Officer
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Prepaid Deposit Updates Until 6PM March 27,2024 Wednesday Only
Please be reminded that CDEC Finance Team has no office work during
Holy Week March 28-29, 2024 (Maundy Thursday and Good Friday) and
during weekend of March 30 (Saturday) to March 31 (Sunday).
Please ensure that all requests to update prepaid accounts are emailed
to finance@cdec.com.ph and cs@cdec.com.ph on or before 6PM March 27
(WEDNESDAY)
Feel free to contact our Customer Support for any assistance at Tel # 02-3439 9750 and Mobile # 0917-8086739.
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New Report URL for Peza and eTrade
We are pleased to announce that the generation of transaction report
is now available on the following website below using the same e-TRADE
account credential you use for CDEC e-Services. You can generate and
extract the report per month only to avoid disruption on downloading
of generated file.
Example Account:
Username: CUSCDEC
Password: QWERTY
eTrade
Peza
We thank you for the continued trust and confidence in CDEC as your
service provider for electronic trade compliance with PEZA & BOC.
Please feel free to contact us at mktg@cdec.com.ph and cs@cdec.com.ph
for assistance or inquiry.
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CDEC TECHNICAL ADVISORY - Problem in Submission of CPRS Profile
due to Unreadable/Blurred Photos Images
In connection with recurring client reports on e2m system rejection of
Importer and Customs Broker CPRS profiles due to unreadable/blurred
photos, please be guided by the following:
1) Photo images that exceed the recommended dimension/size will
encounter slow processing during data transmission and may not be
properly displayed in e2m CPRS module during renew process.
2) Photo images that are of low quality pixel may appear as blurred
image in e2m system.
These technical errors result in delays during BOC review of CPRS profile.
If you are encountering these problems, please email us so that we can
take further action to help resolve these technical errors.
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Updated: CDEC Data Privacy Notice and recent activities
on Data Privacy Compliance
Enhanced LIVE CHAT Service
Look for the blue bar found at www.cdec.com.ph for quick assistance.
Our "LIVE CHAT" channel is always manned by a trained customer
support agent. To ensure system security and data confidentiality,
clients who use "LIVE CHAT" may be asked to provide their authorized
CDEC user ID.
Thank you for your support and continued patronage!
Click here to be redirected to LIVE CHAT
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Thank you for your support and continued patronage!
www.cdec.com.ph
www.etrade.net.ph
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